How is organizational consulting different from coaching?

Organizational consulting focuses on systems—structure, roles, processes, and accountability. Coaching focuses on the leader. Consulting is most effective when performance issues persist beyond individual behavior.

Why do capable teams still struggle to execute strategy?

Capable teams struggle when an absence of trust exists, priorities compete, decision rights are unclear, or systems send mixed signals. Execution breaks down when alignment—not talent—is the limiting factor.

How do you fix performance problems at the system level?

System-level performance improves by clarifying expectations, simplifying decision paths, aligning incentives, and removing structural barriers. This creates conditions where people can perform consistently.

How do you improve accountability without damaging culture?

Accountability improves when expectations are clear, ownership is shared, and leaders model consistency. When accountability with empowerment is built into systems rather than enforced through pressure, trust and performance rise together.

Services:

ORGANIZATIONAL CONSULTING

Build the systems that allow people—and strategy—to perform.

Organizational development is not about fixing people. It is about designing the conditions where people can do their best work.

We blend strategy, behavioral science, and analytics to align structure, culture, and execution—so results are sustainable, not situational.

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Trusted by CEOs, executive teams, and boards navigating growth, change, and complexity.

ORGANIZATIONS WITH WELL-DESIGNED SYSTEMS CONSISTENTLY OUTPERFORM THOSE RELYING ON EFFORT AND INTENT ALONE

+60%

More idea submissions per employee in positive organizational cultures

More creative and innovative organization

+70%

Of engaged employees are less likely to leave compared to disengaged employees

Increased performance and morale

+30%

Increase in resource effeciency from aligned organizations

Faster and reduced operating costs

+6x

To meet or exceed transformation goals

Realized change management and organizational design

Is This Work Right for You?

This Work Is Designed For You If...

Your strategy is clear, but execution breaks down
Accountability is unclear or inconsistent across teams
Turnover in key roles is rising—especially in high-demand areas
Growth has outpaced the systems designed to support it
Decisions stall because no one knows where authority sits

The goal is building organizational capability—not consultant dependency.

This Is Not For You If...

Quick fixes or surface-level solutions
Off-the-shelf programs that ignore your context
Dependency on external consultants
Change theater without real behavior change

AREAS OF FOCUS

Where Organizational Consulting Helps

Culture & Accountability

Diagnose and strengthen the cultural systems that shape how people lead, decide, and execute.

Leadership at Scale

Build leadership capability at every level so performance isn't dependent on a few individuals.

Strategy Execution

Close the gap between strategy and results by aligning structure, roles, and decision authority.

Talent Systems & Succession

Design systems for hiring, development, and succession that support long-term organizational health.

This work goes beyond traditional consulting engagements. Download a one-page overview of how we work with leaders.

THE APPROACH

How the Work Unfolds

A structured, evidence-based process designed to uncover root causes and build lasting solutions.

1. Discover and Define

We begin by understanding the organization as it truly operates—not how it is described.

Executive interviews, surveys, and data analysis
Identification of root causes and systemic constraints
Clear articulation of the current state

2. Set Direction

We translate insight into focus.

Affirmatively framed objectives
Measurable outcomes aligned to enterprise strategy
Clear definition of “what must be true” for success

3. Design & Hypothesis

Grounded in research and experience, we design the future state.

Practical hypotheses for improvement
Multiple solution paths considered
Stakeholder perspectives are intentionally integrated

4. Test & Learn

We reduce risk by learning before scaling.

Pilots, experiments, and prototypes
Data collection through observation and measurement
Rapid feedback loops

5. Analyze & Decide

We let evidence guide action.

Evaluation of results against hypotheses
Identification of patterns and insights
Clear conclusions grounded in data

6. Implement & Sustain

Execution is where most strategies fail. We stay engaged.

Hands-on partnership through implementation
Capability transfer to leaders and teams
Ongoing monitoring and course correction

Reducing organizational confusion to unlock growth and innovation

A technology and engineering organization entering a new growth phase experienced confusion around roles, workflows, and decision authority. The organization's structure no longer aligned with its strategy or culture.

Through systematic diagnosis and redesign, the engagement delivered improved clarity around roles and accountability, faster execution, reduced turnover, and sustained year-over-year growth.

"Jeff has a calm style and gets to understand problems at a systems level. He then works to fix the right things, not the symptoms. I'd highly recommend him to any company looking to take their organizational talent to the next level."

— President & Founder, Technology & Engineering Firm

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Dr. Jeff Doolittle

Human Capital Consultant & Leadership Advisor

Over 25 years of experience working with Fortune 500 executives and complex organizations to align strategy, culture, and performance.

A former senior organizational development and talent leader across multiple industries, he brings a research-grounded, systems-level approach to leadership and organizational effectiveness.

He holds a Doctorate in Strategic Leadership and is the author of Life-Changing Leadership Habits.

Known for eevating leaders and empowering organizational effectiveness.

Serving Grand Rapids & West Michigan

Many leaders ask how this work compares to other consulting options. For a concise overview of my approach, download this 1-page summary.

YOUR TRUSTED EXTERNAL ADVISOR

Why Partner with an External Consultant

We have worked with startups, mid-market firms, and Fortune-level organizations—solving challenges such as:

Lack of “ready-now” leadership talent

Low employee or customer engagement

Strategy confusion and execution drift

Change resistance and slow response

Inefficient or bureaucratic talent systems

Merger and acquisition integration

Character & Credibility

Our consultants bring both functional depth and leadership maturity—the combination required to work effectively with senior leaders.

Fresh Perspective

We provide an objective, research-grounded view so leaders can move faster with confidence.

Cost Effectiveness

You gain access to deep expertise when you need it—without carrying permanent overhead.

Frequently Asked Questions

Partner

Next Step

If you’re navigating leadership complexity and want a thoughtful, evidence-based partner, the best place to start is a conversation.

Executive coaching and organizational consulting grounded in evidence-based leadership, systems thinking, and practical application.

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